01444 410069 info@epm-ltd.co.uk

Estate & Property Management Limited, West Sussex

We are pleased to announce that we have achieved accreditation to ARMA-Q, the new regulatory regime for residential leasehold managing agents.

As proven with the above achievement, Estate & Property Management Limited are front-runners in proactive, honest and transparent Residential Property Management, covering the Sussex area and beyond, with management across Sussex and Kent, covering from Hayward’s Heath to Worthing, Horsham, East Grinstead, Tunbridge Wells to Heathfield.

ARMA-Q is the new regulatory regime for residential leasehold managing agents. This accreditation puts Estate and Property Management Limited at the leading edge of best practice in property management.

  • Higher professional standards and levels of customer carearmalogo
  • A transparent and open service
  • Access to an independent regulatory panel

We have demonstrated that we comply with over 160 rigorous industry standards. It’s the first time such measures have been introduced for Managing Agents in England and Wales, where there are an estimated five million leasehold properties.


Estate & Property Management have a dedicated team made up of the very best Property Managers. We pride ourselves on an efficient and personal service, carrying out regular site visits, checking contractor works and ensuring that communal areas are kept in top condition by dealing with all identified concerns swiftly and efficiently, ensuring that inappropriate overspends are avoided. We take Health and Safety seriously, and safeguard this by undertaking regular Assessments.

For all our clients, we put in place an extensive financial forecast and factor in routine and projected expenditure. All of our portfolio is financially healthy and all carry sufficient funds for ongoing expenditure.  Some clients leave it to us to fully manage, others require regular communication and we will work with the clients’ requirements, tailor-made to you.

We use a software system that takes care of the financial side which, at the touch of a button, can run reports such as individual statement of accounts, receipts, expenditure, transfers, ledger reports, names and addresses, Service Charges and Ground Rents demanded, etc.  Our system also interfaces with Word for mail merges and we settle contractor invoices swiftly. Debtors are in the minority and with our handling of such circumstances, EPML have very rarely had to take legal action.

What goes hand in hand with the above is that we at Estate & Property Management Limited pride ourselves on completing and distributing clients’ end of year accounts, usually within 3 months of the year end.

Estate & Property Management Limited is based in Hayward’s Heath and is a member of the Association of Residential Managing Agents (ARMA) and achieved ARMA-Q Accreditation. All clients’ monies are held in trust and all financial activity is overseen annually by our Accountants, who provide a certificate for ARMA to ensure that we comply with the RICS standards.

house gatesWhether an individual block of two or a prestigious development of many properties we will provide you with a full management service including budgeting, preparation and collection of service charges, supervision and payment of contractors and suppliers, all of which can be tailored to meet your specific requirements.

We also provide a range of services to our clients, including the provision of management accounts, Company Secretarial duties and thorough reviews of buildings insurances, taking absolutely no commissions.


We are committed to providing a high quality, accessible and responsive service to all lessees and freeholders with whom we work. If you believe that we have failed to meet these standards, we aim to ensure your complaint is dealt with in a swift and thorough fashion, treating all complaints seriously, promptly and in confidence.

Please use this procedure if your initial concern has not been resolved by the member of staff with whom you were dealing and to ensure you have the correct contact details:

Estate & Property Management Ltd
Chelsea House
8-14 The Broadway
Hayward’s Heath
West Sussex
RH16 3AH

Phone: 01444 410069

E-mail is info@epm-ltd.co.uk (or the Christian name of the person with whom you were dealing, followed by @epm-ltd.co.uk).

How do I raise a complaint?
Please submit your complaint in writing to The Manager within 7 days of the above action not being resolved in a timely fashion.

Stage 1. The relevant manager will investigate your complaint and communicate with you and try to resolve, in writing, within 10 working days. If you are not happy with the outcome, please let us know within 7 days from the receipt of the Stage 1 communication.

Stage 2. A Senior Manager will look into your case and try to resolve your complaint. This again will be in writing within a further 10 working days. Again, if you are not happy with the outcome, please let us know within 7 working days from the receipt of the Stage 2 communication.

Stage 3. Unresolved complaints will then be referred to the Freeholder, Management Company or David Phillips MRICS of Commercial Management Limited for arbitration and we would expect this to be within 8 weeks from receipt of the initial complaint.

Stage 4. If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) then you can take the matter up with the Ombudsman Services: Property, without charge.

Ombudsman Services:  Property, P.O. Box 1021, Warrington WA4 9FE
Tel:             0330 440 1634ombudsman-logo
Fax:            0330 440 1635
Email:         enquiries@surveyors-ombudsman.org.uk
Website:      www.ombudsman-services.org.uk

Estate & Property Management Limited are based in Hayward’s Heath and are members of the Association of Residential Managing Agents (ARMA) and achieved ARMA-Q Accreditation. All monies are held in trust and all financial activity is overseen annually by our Accountants, who provide a certificate for ARMA to ensure that we comply with the RICS standards.

Pauline Southam

Pauline Southam


Director & General Manager

Lynne Johnson

Lynne Johnson


Property Manager/Accounts

Tom Chapman

Tom Chapman


Property Manager

June Leggett

June Leggett


Property Manager

Linzi Riggall

Linzi Riggall


Property Manager

Sharon Serduik

Sharon Serduik


Property Administrator


Estate & Property Management (EPML) celebrated their 25th anniversary in 2016. The majority of our clients run with healthy reserve funds, allowing cash reserves to be available for cyclical works and any unforeseen circumstances.  EPML have always believed it important to work alongside other local Managing Agents and have taken the opportunity of acquiring the management portfolio of Ayling & Strudwick. Both firms share similar ethics and care of management principles and joining forces was an easy decision.  We are therefore most delighted and proud to announce that the acquisition took place on 24 June 2015.  Since when we have also engaged Tom Chapman as a Property Manager and June Leggett as our Bookkeeper to assist in managing the enlarged portfolio. Tom comes to EPML with 8 years’ experience.

Due to the continued growth of EPML and to ensure that the service is not diluted, Linzi Riggall has joined as Property Manager, Affiliate IRPM, responsible for a significant-sized portfolio under the EPML umbrella.