Estate & Property Management Limited, West Sussex
The Gold Standard for Property Management – Regulated by the FCA
As proven with the above Accreditation, Estate & Property Management Limited are front-runners in proactive, honest and transparent Residential Property Block Management.
A local family run business of 27 years standing, with the majority of clients in the local area, stretching from Chichester to Seaford, Horley and Heathfield, with new clients as far north as Woking.
It is imperative that sites receive regular visits and therefore we only take clients we can visit on a regular basis, within reasonable commuting times from homes and offices.
ARMA is the new regulatory regime for residential leasehold managing agents. This accreditation puts Estate and Property Management Limited at the leading edge of best practice in property management.
- Higher professional standards and levels of customer care
- A transparent and open service
- Access to an independent regulatory panel
We have demonstrated that we comply with over 160 rigorous industry standards. It’s the first time such measures have been introduced for Managing Agents in England and Wales, where there are an estimated five million leasehold properties.
Estate & Property Management have a dedicated team made up of the very best Property Managers. We pride ourselves on an efficient and personal service, carrying out regular site visits, checking contractor works and ensuring that communal areas are kept in top condition by dealing with all identified concerns swiftly and efficiently, ensuring that inappropriate overspends are avoided. We take Health and Safety seriously, and safeguard this by undertaking regular Assessments.
For all our clients, we put in place an extensive financial forecast and factor in routine and projected expenditure. All of our portfolio is financially healthy and all carry sufficient funds for ongoing expenditure. Some clients leave it to us to fully manage, others require regular communication and we will work with the clients’ requirements, tailor-made to you.
We use a software system that takes care of the financial side which, at the touch of a button, can run reports such as individual statement of accounts, receipts, expenditure, transfers, ledger reports, names and addresses, Service Charges and Ground Rents demanded, etc. Our system also interfaces with Word for mail merges and we settle contractor invoices swiftly. Debtors are in the minority and with our handling of such circumstances, EPML have very rarely had to take legal action.
What goes hand in hand with the above is that we at Estate & Property Management Limited pride ourselves on completing and distributing clients’ end of year accounts, usually within 3 months of the year end.
Estate & Property Management Limited is based in Hayward’s Heath and is a member of the Association of Residential Managing Agents (ARMA) and achieved ARMA Accreditation. All clients’ monies are held in trust and all financial activity is overseen annually by our Accountants, who provide a certificate for ARMA to ensure that we comply with the RICS standards.
Whether an individual block of two or a prestigious development of many properties we will provide you with a full management service including budgeting, preparation and collection of service charges, supervision and payment of contractors and suppliers, all of which can be tailored to meet your specific requirements.
We also provide a range of services to our clients, including the provision of management accounts, Company Secretarial duties and thorough reviews of buildings insurances, taking absolutely no commissions.
ESTATE AND PROPERTY MANAGEMENT LIMITED COMPLAINTS PROCEDURE
We are committed to providing a high quality, accessible and responsive service to all lessees and freeholders with whom we work. If you believe that we have failed to meet these standards, we aim to ensure your complaint is dealt with in a swift and thorough fashion, treating all complaints seriously, promptly and in confidence.
Please use this procedure if your initial concern has not been resolved by the member of staff with whom you were dealing and to ensure you have the correct contact details:
Estate & Property Management Ltd
8-14 The Broadway
Phone: 01444 410069
E-mail is email@example.com (or the Christian name of the person with whom you were dealing, followed by @epm-ltd.co.uk).
How do I raise a complaint?
Please submit your complaint in writing to The Manager within 7 days of the above action not being resolved in a timely fashion.
Stage 1. The relevant manager will investigate your complaint and communicate with you and try to resolve, in writing, within 10 working days. If you are not happy with the outcome, please let us know within 7 days from the receipt of the Stage 1 communication.
Stage 2. A Senior Manager will look into your case and try to resolve your complaint. This again will be in writing within a further 10 working days. Again, if you are not happy with the outcome, please let us know within 7 working days from the receipt of the Stage 2 communication.
Stage 3. Unresolved complaints will then be referred to the Freeholder, Management Company or David Phillips MRICS of Commercial Management Limited for arbitration and we would expect this to be within 8 weeks from receipt of the initial complaint.
Stage 4. If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) then you can take the matter up with the The Property Ombudsman, without charge.
Fire Risk Compliance
B Eng MIRPM