Service charges

Preparation

Review in consultation with clients the appropriate level of Service Charges, taking into account funds in hand and expected levels of expenditure. Ensure suitable Reserve Funds and Special Funds are in place for the long-term management of properties. Issue invoices to lessees in accordance with the lease.

Collection

Receive payments and pay into a secure Client Account. Keep surplus funds on deposit. Follow up late payments and take appropriate steps to ensure these are paid. Properties with a history of bad payment have had arrears eliminated under our control.

General management

Make regular visits to properties and ensure that buildings and grounds are maintained to a good standard, within the limits of the maintenance budget. Liaise with clients over specific areas of concern, prepare and distribute circulars when necessary. Resolve disputes between lessees through a reasoned approach, ensuring that covenants are upheld.

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Supervision of Contractors

Liase with all contractors including gardeners, cleaners, decorators, builders and electricians. Review contracts, obtain quotations and ensure proper levels of workmanship are maintained.

Payment of Suppliers

Pay all invoices upon satisfactory completion of services or supply, at the appropriate time.

Preparation of Accounts

We use a computerised accounting system to monitor all aspects of Service Charge Accounts and to generate management information. We supply the auditors with all the information they require to prepare the end of year financial statements. Ensure all relevant information is submitted to the Inland Revenue and Companies House as appropriate. We can obtain favourable audit fees from our accountants, for our client’s consideration. Distribute end of year accounts to Lessees.

Insurance

Our insurance brokers have been successful in reducing insurance premiums for many of our clients and we would recommend that all insurance matters are processed through them. We assist in claims made by Lessees on the Buildings Insurance Policy.